Conflicts are inevitable in any workplace, but effective managers know how to turn disagreements into opportunities for growth and collaboration. This course is your ultimate guide to mastering conflict resolution using the Thomas-Kilmann Instrument (TKI) model, a proven framework for understanding and addressing conflict effectively.

You’ll start by understanding the nature of conflict and why it occurs in professional environments. From there, you’ll dive deep into the TKI model, exploring its five conflict-handling modes—competing, collaborating, compromising, avoiding, and accommodating. You’ll learn how to assess each mode's advantages and disadvantages and when to apply them in various workplace scenarios.

Key Benefits:

• Understand the root causes of workplace conflicts.

• Gain expertise in the TKI model and its five conflict modes.

• Learn how to assess and apply the right conflict resolution strategies.

• Develop leadership skills to manage team dynamics effectively.

Through practical examples, engaging discussions, and actionable insights, you’ll develop the skills to confidently manage team dynamics, resolve disputes, and foster a collaborative, results-driven work environment. You’ll also gain the tools to analyze conflicts constructively, improve communication, and strengthen relationships within your team.

Whether you’re a new manager seeking foundational conflict resolution skills or an experienced leader looking to refine your approach, this course offers valuable strategies to help you build a cohesive and high-performing team.

By the end of this course, you’ll be equipped to manage conflict with confidence, create positive workplace relationships, and drive better outcomes for your organization.

Enroll today to transform your conflict resolution skills!

Who this course is for:

• Scrum Masters
• Project Managers
• Technical Project Managers
• Project Lead
• Aspiring Project Management Professionals
• PMO