Hello there, everyone! My name is Ivan Chagas and I work with Customer Services for a while now. And the thing that gets me the most is that the majority of people that work as customer service agents do an excellent job every now and then as a product of fate or their good mood.
Let's get this over with by actually planning on how to deliver a high-quality service on a daily basis with some tips and tools.
This course will provide a clear framework on how to deal with a variety of audiences and situations for you to get better. This course was designed for startes but also people that have been working in customer service for a while, but feel the need to have more clear and visual models to follow.