Tweet “The future of chatbots” and watch what rolls in. To be fair chatbots are the future of every industry vertical today. They are everywhere. Every fortnight there is a new technology offering a new solution that is shoving chatbots into gadgets to make them more useful and powerful.
Most of the chatbots talk has been focused on Artificial Intelligence, and while it’s fine to build a chatbot, the chatbot is about so much more than a text conversation. Imagine you walk into a shopping mall. You look at the right and see Men’s collection. You look at the left and see the Women’s collection. Now close your eyes. Can you navigate your way to the kid’s section? Even though you are familiar with this shopping mall, without wayfinding and your sense of sight it’s unlikely that you could find your way.
Walking into a shopping mall with closed eyes is similar to most conversational interfaces today. Everything you need is available, but without the proper cues, information discovery is difficult.
Open-source tools and libraries are conquering the world of software development, in both artificial intelligence (AI) and non-AI application scenarios. Their increased availability makes them a popular choice for developers and enterprises alike. The same holds true for chatbot development—more and more open-source frameworks are becoming available to chatbot developers.
Rasa is an open-source chatbot development platform that aims to “make applied research accessible to all developers.” It comes with different pricing plans, suitable for different needs. It accommodates both the starting developer and the advanced enterprise solution.
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